Shipping Policy

OUR SHIPPING POLICY

At this time, we can only ship orders to destinations to 48 States. We do not direct ship to Hawaii, Alaska, or Canada. Some items (Item# 975*, 966*, 705*, 330*, 340*, 350*) due to the high damage rate, are no longer able to ship to the following states:California, Oregon and Washington. We apologize for any inconvenience.

How Will My Order Ship?

All orders ship out for the flat rate of $10.00 handling fee. $10.00 covers all of the items in your order. If you order 1 item, 5 items, or more, you still pay only $10.00.
Orders usually ship out from MyAngelFurniture.com the next business day after you place your order.
Please note that we cannot ship our items to P.O. boxes, Hawaii, Puerto Rico, Alaska, U.S. Territories, and APO/FPO Addresses
If an order is refused, the customer will be responsible for the shipping costs back to MyAngelFurniture.com and any other costs that occur during the delivery process.
If a package is returned to MyAngelFurniture.com due to an incorrect shipping address provded by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.
The tax rate applied to your order depends upon your ship-to destination. Tax rates will be included in your total shipping price. You will see your total shipping price in U.S. dollars before you place your order.
In very rare cases, an item may go out of stock after your order has been placed. If this should happen, we will contact you via email to notify you of the circumstance. Product substitutes will be offered, whenever possible. If we are unable to fulfill the order, you will be promptly refunded.

We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience.

When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

We have two methods of shipment available: Small Parcel, Truck Freight

Small Parcel:

Whenever possible we will ship smaller, lighter items via UPS, FEDEX, or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 5 and 7 business days (1 to 10 business days for USPS) after it leaves the warehouse.

We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Truck Freight – Back of Truck

Many items we sell are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going). Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.

The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.

Truck Freight Threshold:

This method is just like "Truck Freight – Back of Truck" (see above), only the truck freight company will deliver your order to the threshold if yours is a residential delivery (this means to your garage or front door), or to the loading dock if yours is a commercial delivery. Unfortunately, they are not authorized to perform any assembly services nor can they put it in the room of your choice. Once we email you the tracking information you can contact the shipper directly to arrange for any additional services that you would like. You will be responsible for directly paying the truck freight carrier for these additional services.

In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

When Will My Order Arrive?

Every product on our site has an estimated Lead Time – the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from our warehouse in Pennsville, New Jersey. Each lead time varies based on different factors. Our items "Usually ship in 7 to 10 business days," to give you an idea how quickly your order will leave the warehouse.

For Small Parcel shipments, delivery usually takes between 5 and 7 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For expedited services such as 3-day, 2nd Day or Next Day Air, your order’s travel time is locked in to the given speed you select after the item leaves the warehouse. If you choose any of the above three services you will be responsible for the extra shipping charges. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to consult the product’s Lead Time before you order with expedited shipping, and call us if you have any questions or concerns.

For Truck Freight shipments, delivery usually takes between 3 and 10 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. If you need to make one, please contact us.

Lost or Damaged

Upon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages within 48 hours of receipt of merchandise. We must report all damages immediately to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as delivered condition. Claims issued on damaged or lost orders can take the carrier 7-10 days to process. Once a claim has been initiated and processed, a replacement will be sent. We are unable to accept cancellations on merchandise after it arrives damaged or is lost, but we will make every effort to correct this situation. Lost packages are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete. Please be assured that MyAngelFurniture will work diligently with the carrier to resolve these matters expeditiously.