OUR RETURN POLICY

Items purchased online at the MyAngelFurniture website may be returned directly to our return center. you may return any unopened, merchandise in "new and unused" condition within 10 days of receipt for a refund, excluding shipping fees.

Please see the Return Policy below for instructions.

Return Policy:

  • MyAngelFurniture online purchases may return within 10 days of receipt. (Please note: certain items are not returnable) Items should be returned in unopened or original condition (For hygienic reasons, we are unable to accept returns with any indications that it has been used, installed or applied.) with a copy of the packing slip, to our Return Center.


  • Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges. We will issue a credit to the credit card used for the original purchase.


  • A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase.


  • Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call or email to us.


  • To return a damaged or defective item, please contact our customer service team by phone at 1-800-889-8158 or email: service@myangelfurniture.com, for a Return Authorization Number with in 48 hours.
  • A Return Authorization Number is required for all returns.
  • Our customer service team will provide you with a prepaid return shipping label and pickup instructions.


  • Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us.

Instructions:

Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return.

  1. Send the item in its original packaging.

  2. Pack the item carefully so that it will not be damaged during the shipping process. otherwise, additional charges may be applied.


  3. Include a copy of the packing slip and Return Authorization Number. We will not be able to process a return for any shipment received without a packing slip.


  4. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the UPS, please save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number, we are not responsible for items lost during shipping, and cannot process your return until the item is received.


  5. Unless a different return address is specified on your packing slip, all returns should be sent to the following address:

    MyAngelFurniture Return Center
    88 Industrial Park Rd, Suite 201
    Pennsville, NJ 08070

If Shipped via Truck Freight:

Even if the package appears damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.

If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

Our goal is to make buying easy and customer satisfaction is our #1 priority.

If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.

If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.


  
Back to Home Page