About the frequently asked questions, just click the fellowing links. If you do not find your answer here, please contact us and we will be happy to help.

| Products | Parts | Ordering | Shipping | Returning | Others |

Products

Q: What type of wood are your cribs made of?
A: Aspen with Basswood, New Zealand Pine or Rubber Wood.

Q: Is your finish Non-Toxic?
A: Yes.

Q: Do your products meet the safety standards
A: Yes, ASTM (American Safety of Testing Materials).

Q: Where is your furniture made?
A: Our major Mfg. Plants are in China, Taiwan and other countries, depend on what items.

Q: Does your Furniture require assembly?
A: Yes, most items, except chests.

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Parts

Q: What do I do if there is no hardware in the package?
A: Please call our Customer Service Department and we will send it to you ASAP.

Q: How long will it take to receive replacement parts?
A: Any where from 7 to 15 business days.

Q: Can my parts be shipped next day?
A: No, we ship parts either by USPS, Fedex or UPS Ground.

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Ordering

Q: Do your products have a warranty?
A: Yes, six months after the purchase date.

Q: Can I order replacement parts from you?
A: Yes, only if it is an Angel line product.

Q: Can I cancel my order?
A: Only in the event it has not shipped yet, otherwise you will be responsible for shipping charges that occur both ways and a restocking fee of 20%.

Q: What if I need an order by a certain date?
A: We will try our best but we do not guarantee arrival dates.

Q: After I had placed an order for a replacement part, I received a response telling me that my crib was not manufactured by Angel line, but when I looked through your website, I saw the very same crib displayed. Why?
A: There are many manufacturers of cribs and although yours may look identical to the one on our website, it could very easily have been made by one of our competitors. To help you identify if your crib is from Angel line, please look on the teething rail to see what it says.

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Shipping

Q: How will my order be shipped?
A: We use a combination of common carrier, FedEx and UPS, for most items. We search for the most efficient way to send your item and can use these services for smaller items. On larger items we will need to make shipping arrangements through a freight company. We will make these arrangements for you. All items set to ship by freight will be delivered curbside to your home/building. We can set up your order to be brought inside for an additional fee also if a lift gate is needed that will also be an additional fee let us know upon ordering.

Please visit our Shipping Policy page for details.

Q: How much does shipping cost?
A: You must request a shipping quote, every location is different.

Q: How long after I order can I expect to receive my items?
A: Usually ships with in 5 to 7 business days.

Q: Do you ship to Alaska, Hawaii or Canada?
A: No.

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Returning

Q: How can I return my order?
A: We will accept returns in the event of damage in transit when they arrive. Damaged item returns will be accepted only if you notify us within 48 hours of your items being delivered and will not be accepted without a Return Number being issued before the item is shipped back.

Not damaged item Returns will only be accepted and credits issued if the order is in new condition with no damage when it arrives back at our warehouses. If an order is refused with no damage, you will be charged the 20% restocking fee and all shipping costs we incur to get the items to and from your shipping address.

Please visit our Return Policy page for details.

Q: I received the wrong item. What now?
A: First, we respectfully ask that you double check to make sure that you didn't get what you ordered. Look over your order confirmation. If you're certain we sent the wrong item, please give us a call. In the event that we truly did send you the wrong item, we will do everything in our power to win back your confidence in our services.

We will issue a call tag for the incorrect item to be picked up from your shipping address at no charge to you and will expedite getting your order corrected as quickly as possible. We have many safeguards in place to keep this kind of mistake from happening, but rest assured that if it does happen we will take care of it.

Q: What if my item arrives damaged?
A: Our staff is fully trained to offer any assistance to help you. Our packaging and shipping experience reduces the chances of damage. The oversize and overweight items, However, in the event of damage please save all original packaging and notify the shipping company and us immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately.

Concealed damage must be reported to the shipper immediately. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion.

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Others

Q: What finishes do you have?
A: Typically, White, Natural, Oak, Cherry and Black. Please refer to Model & Color Code on the Product pages.

Q: Why do the colors of my furniture differ?
A: No two trees are alike, and our furniture is not fashioned from one single piece of wood. The weather will affect the finish of your product, but this is only part of a natural process for wood. The beauty of solid wood is the grain and marks that come to life with its natural finish. The color of finish may vary a little bit.

Q: Why does my furniture have grain marks?
A: Grain is present due to the nature of the wood these marks are not defects in the wood and are only natural.

Q: What is the weight limit for your changing tables & Cradles?
A: Up to 50 Lbs.

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